Returns & Refund Policy | Afton Tickets

Thank you for shopping at Afton Tickets. Please read this policy carefully. This is the Return and Refund Policy of Afton Tickets.

Admission Tickets and Non-Admission Item Purchases

Notwithstanding anything else in this policy, purchases made through the Afton Layaway Plan are governed by the Afton Layaway Plan Terms until the final payment clears; after that, this policy applies.

Afton Tickets sells tickets and non-admission items on behalf of, and with permission from the event organizer. ALL SALES ARE FINAL EXCEPT AS DESCRIBED IN THIS POLICY OR REQUIRED BY LAW. EVENT TIME, DATE & TICKET PRICE SUBJECT TO CHANGE.

If an event is rescheduled by the event organizer for any reason, purchased tickets remain valid for the rescheduled event date(s). If the event organizer elects not to honor original tickets at the rescheduled event, refund requests will be forwarded to the event organizer for review and approval. If an event is canceled by the event organizer for any reason, Afton Tickets can only refund tickets with that event organizer's consent. If the event organizer has chosen to use their own merchant processor payment gateway, any refund requests will have to go through the event organizer, as in those cases Afton Tickets would not be holding any of the ticket funds. If events are rescheduled or canceled, all of our refund policies and terms remain in effect. All refund decisions for an event belong to the event organizer. The event organizer may approve exceptions to this policy on a case-by-case basis. Nothing in this policy is intended to limit or exclude any rights you may have under applicable state or federal law that cannot be waived by contract.

Refund Responsibility; Availability of Funds: Afton Tickets sells tickets and non-admission items as the sales agent of the event organizer. Where a refund is approved, Afton Tickets can process it only from event funds that Afton Tickets then holds for that event; Afton is not responsible for funds it does not hold. Where ticket proceeds have been remitted or paid out to the event organizer (including through early payouts), or were processed through the event organizer’s own payment gateway, the event organizer is solely responsible for issuing refunds, and your recourse for any refund is against the event organizer. Afton Tickets is not liable to refund amounts it does not hold. Nothing in this policy is intended to limit or exclude any rights you may have under applicable state or federal law that cannot be waived by contract.

Service Fees

SERVICE FEES ARE NON-REFUNDABLE. Service fees, convenience fees, and any other processing fees charged by Afton Tickets at the time of purchase are non-refundable under all circumstances, including in the event of event cancellation, rescheduling, or any approved refund of the ticket face value. These fees are earned by Afton Tickets at the time of purchase. Nothing in this policy is intended to limit or exclude any rights you may have under applicable state or federal law that cannot be waived by contract.

Optional Ticket Protection: If you purchased optional ticket protection at checkout (currently offered through our affiliate Happiness Locked (a separate company), or any successor or additional provider we designate), reimbursement requests for covered reasons are handled separately under that provider’s terms (for Happiness Locked, available at happinesslocked.com). This policy’s no-refund rules continue to apply to the underlying ticket purchase.

Resold Tickets: If a ticket is resold or transferred through a resale platform authorized by Afton (such as CashorTrade), the current ticket holder of record becomes the person eligible for any refund or exchange available under this policy, and the original purchaser is no longer entitled to a refund for the resold ticket. Amounts paid between fans on the resale platform are governed by the resale platform’s own terms and are not refundable by Afton. Where a refund of ticket face value is approved for a resold ticket, payment to the current ticket holder may require additional verification and may be processed differently than a refund to an original purchaser. Service fees remain non-refundable in all cases.

Refund Processing

When a refund is approved and processed, except as described under Resold Tickets, Afton Tickets will issue the refund to the original payment method within fourteen (14) business days of approval. Processing times may vary depending on your bank or payment provider. Afton Tickets is not responsible for delays caused by financial institutions after a refund has been initiated.

Ticket License Terms

Each ticket is a revocable license, which is not redeemable for cash, and the following terms apply. No video, photography, nor other recording or distribution of any sounds or images of the event are allowed. You accept all risks occurring before, during, and after the event — including physical injury resulting from any cause – to the fullest extent permitted by law. You release the event's management, facility, league, participants, clubs, performers, Afton Tickets, and their respective affiliates, subsidiaries, and representatives from any related claims. Alcohol, drugs, contraband, cameras, recording devices, bundles, and containers may be prohibited. You consent to search prior to entry and waive related claims. If event is rescheduled or canceled, no refund is required if you are given the right, within 12 months of the originally scheduled event date, to attend a rescheduled performance of the same event or to exchange the ticket for a ticket comparable in location and price, for a similar event as designated by management — except as required by law. Complimentary tickets are not exchangeable. Maximum resale restrictions may apply. Unlawful sale or attempted sale causes ticket to be revoked without refund. Tickets obtained from unauthorized sources may be lost, stolen, counterfeit, or otherwise invalid — and if so, are void. Management may revoke this license or refuse admission for disorderly conduct or for noncompliance with these terms, without refund. Commercial use of this ticket is prohibited, except with written approval.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank or credit card issuer, we strongly encourage you to contact Afton Tickets support at support@aftontickets.com. Many issues can be resolved quickly and directly. Filing a chargeback without first contacting us may be considered an unwarranted chargeback under our Terms and Conditions and may result in account restriction or blacklisting. Nothing contained in this policy limits your rights under applicable payment and credit card laws. See the Blacklisting and Restricting Purchasers section of our Terms and Conditions for full details.

Digital Products Refund Policy

We do not issue refunds for digital products once the order is confirmed and the product is sent, except as provided above for canceled or rescheduled events.

For purposes of this policy, "digital products" include but are not limited to digital/mobile tickets delivered via email or the Afton Tickets app, downloadable event passes, and any other non-physical ticket or access credential. Fulfillment of a digital product is considered complete when the digital product is successfully transmitted to the email address or account associated with your order. In the event of a verified technical failure on Afton Tickets’ end that prevents delivery of a digital product, please contact support@aftontickets.com and we will work to remedy the issue, including re-sending the product or issuing a replacement.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Canadian Users

If you are a resident of Canada, certain provincial consumer protection laws may provide you with rights in addition to those set out in this policy. If you are a resident of Quebec, Quebec's Consumer Protection Act (RLRQ, c. P-40.1) may grant you additional rights with respect to ticket purchases, cancellations, and refunds. Nothing in this policy is intended to limit or exclude any rights you may have under applicable provincial law that cannot be waived by contract.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@aftontickets.com
By mail: 581 Lancaster Dr SE #169, Salem, OR 97317