Afton Tickets Layaway Plan Terms and Conditions

These Layaway Plan Terms and Conditions (the “Terms”) govern your participation in the Afton Tickets layaway program (the “Plan”), identified as “Payment Plan” at checkout. The Plan is administered by Afton Tickets, Inc. (“Afton,” “we,” “us,” or “our”) for tickets and eligible add-ons offered by the applicable event organizer (the “Organizer”). By selecting the Plan and completing checkout, you agree to these Terms and the order details and payment schedule provided to you before you enroll (the “Plan Summary”).

Summary of Key Terms

The following summarizes certain important Plan terms, which are described in greater detail throughout these Terms and are subject to applicable law, including any state-specific requirements or limitations.

The terms in this table apply to Plans established while this version of these Terms is in effect. We may change the terms offered for future Plans, but changes will not affect an existing Plan except as permitted by these Terms and applicable law. Your Plan Summary establishes the specific amounts and dates applicable to your purchase. If any provision conflicts with applicable law, that provision will not apply to the extent of the conflict.

About the Plan

The Plan allows you to reserve eligible tickets and pay for them over time before receiving them. You are not required to make any payment after your first payment. You may discontinue participation at any time before completing the Plan. If you do, you will lose your reservation and may forfeit amounts already paid, but you will have no obligation to make future payments. Afton and the Organizer will not seek to collect an unpaid Plan amount, refer it for debt collection, or report it to a consumer reporting agency. The Plan is designed as a layaway arrangement. The Plan does not involve a loan, extension of credit, interest, or late fees.

These Terms supplement Afton's general Terms and Conditions, applicable event rules, and Returns and Refund Policy. These Terms control with respect to the Plan if there is a conflict, including as to Plan payments, cancellation, refunds, or dispute resolution relating to the Plan. The Plan Summary controls the particular tickets, prices, fees, payment amounts, and scheduled dates you accepted. If any provision of these Terms conflicts with applicable law, that provision will not apply to the extent of the conflict, and the remaining provisions will remain in full force and effect, except as otherwise provided in the Arbitration Agreement.

Eligibility and Enrollment

To enroll in a Plan, you must:

• Purchase tickets or add-ons for an event for which Afton offers the Plan;
• Have an eligible order of at least $50 in ticket and add-on prices after discounts, covering only one event;
• Have a qualifying U.S. billing address and pay in U.S. dollars;
• Make your purchase online using an accepted credit or debit card; and
• Have no other active Plan for the same event.

We may offer, modify, suspend, or discontinue the availability of the Plan at any time, for any reason or no reason, in our sole discretion, subject to applicable law. Additional eligibility and geographic restrictions may apply. Any changes to the availability of the Plan will not affect Plans in which you have already enrolled, except as otherwise permitted by these Terms and applicable law.

Payment Schedule and Total Price

You may choose from the payment options available for your purchase at checkout. Your first payment is collected when you enroll. Your Plan Summary identifies the tickets and other items purchased, the total purchase price, all applicable fees and taxes, and the amount and scheduled date of each payment. The payment dates and amounts in your Plan Summary govern your Plan, including if a scheduled calendar day does not occur in a later month.

The total purchase price may include the Layaway Plan Fee described in the Summary of Key Terms, Service Fees, platform fees or other ticketing charges, applicable taxes, and any optional product you separately select. These amounts, including any fees that vary by event or payment option, are disclosed at checkout. The Layaway Plan Fee and any separately purchased ticket protection are generally collected with your first payment; other fees and taxes may be allocated among scheduled payments as shown in your Plan Summary. We do not charge interest, late fees, or a separate cancellation fee.

The total purchase price and scheduled payment dates are fixed when you enroll and will not change without your agreement, except as required by applicable law. Later changes in ticket prices or promotions will not affect your Plan, except as required by applicable law. If we make an early payment option available, you may complete your remaining payments early without an additional fee.

Authorization for Scheduled Card Payments

By accepting the card authorization at checkout, you authorize Afton, the Organizer, and their payment processors, as applicable, to charge your designated credit or debit card for the amounts and on the dates in your Plan Summary, including the first payment at enrollment and permitted retries of unsuccessful payments described below. Charges may appear under Afton's or another name, such as the Organizer's name. You may update your designated card through your account. We will provide a copy of your authorization and payment schedule in your enrollment confirmation.

You may revoke authorization for future payments at any time through the cancellation-request feature in your account or by emailing support@aftontickets.com. We will have a reasonable opportunity to act on your request, subject to applicable law, and will refund any payment initiated after receiving it. Revocation will result in cancellation of your Plan under these Terms. You retain all stop-payment and other rights under applicable law. Revoking authorization does not make you liable for any remaining payments.

Ticket Reservation and Delivery

Once your first payment is accepted, the eligible tickets and add-ons shown in your Plan Summary are reserved while your Plan remains active. No ticket, admission credential, barcode, download, or transferable right of entry will be issued or available for use until your final payment clears. An unpaid reservation cannot be transferred or used for admission. Once all payments have cleared, the tickets will be issued or released under the Organizer's ordinary delivery procedures and the applicable ticket terms will govern, except as these Terms or applicable law provide otherwise.

Unsuccessful Payments

If a scheduled payment cannot be processed, we will notify you and provide a 10-calendar-day grace period beginning on the scheduled payment date, or any longer period required by law. During that period, you may update your card and complete the missed payment. We may retry the unsuccessful charge during that period, unless the card is reported lost, stolen, closed, or invalid. Updating your card does not restart the grace period. No late fee applies.

If the payment remains unsuccessful after the grace period, we may, but are not required to offer the opportunity to complete the Plan by voluntarily paying the entire remaining purchase price. If offered, we will disclose the exact amount and expiration time. This is an optional opportunity to preserve your reservation, not a requirement to make future payments or an acceleration of a debt. If you do not complete the Plan by the applicable deadline, we may cancel it and release the tickets, subject to any additional notice or cure rights under applicable law.

Cancellation and Refunds

You may cancel an active Plan before the final payment clears by requesting cancellation through your account or emailing support@aftontickets.com. Cancellation is effective when we receive your request, even if our confirmation follows later. We will refund any payment charged after that time. A Plan also may end when you revoke payment authorization or do not complete an unsuccessful payment within the applicable period. If the Plan ends before completion, the reservation is canceled, the tickets may be released for sale to others, and you owe no remaining payments.

Except as described under State-Specific Terms or required by applicable law, amounts already paid for tickets, eligible add-ons, the Layaway Plan Fee, and other Service Fees or ticketing charges are nonrefundable if your Plan ends before completion. We will refund sales tax collected on an incomplete Plan and provide a statement of amounts paid, retained, and refunded. We do not impose an additional cancellation fee. After your final payment clears and tickets are issued, ordinary ticket-cancellation and refund rules apply, except as otherwise provided in these Terms or by applicable law.

If you separately purchased optional ticket protection, the protection is governed by its own terms. Its price is generally collected with your first payment, is not ordinarily refunded merely because your Plan ends, and does not reimburse forfeited layaway payments, except as provided in the protection terms or required by law. The price of that separate product is excluded when applying state-law limits on retention of Plan payments, except where applicable law requires otherwise.

State-Specific Terms

The following provisions apply based on your qualifying billing address at the time you enroll in the Plan and control over inconsistent general provisions of these Terms. Subsequent changes to your billing address will not change which state-specific provisions apply, except as required by applicable law. If applicable law requires a greater refund, additional notice, more time to cancel or cure, or other protections, those requirements control. Sales taxes are refunded separately on incomplete Plans, and separately purchased optional products are excluded from the calculations below, except where applicable law requires otherwise.

Event Cancellation, Postponement, and Changes

If the Organizer cancels an event while your Plan is active, including during a payment grace period or final opportunity, we will stop future Plan charges and arrange for a refund of all Plan payments received, including the Layaway Plan Fee, other Service Fees, and sales tax. Separately purchased optional ticket protection is governed by its own terms and applicable law. If your Plan has already ended, a later event cancellation does not reinstate the reservation or create an additional Plan refund right, except as required by law. After a Plan is completed and tickets are issued, the Organizer's applicable event-cancellation and ticket-refund terms govern, subject to applicable law.

If an event is postponed, rescheduled, or moved, your reservation ordinarily remains valid and your Plan continues under its agreed schedule. We may offer a revised payment schedule, subject to your consent and applicable law. You may discontinue the Plan under the cancellation provisions above, and any additional event-related refund rights required by law are preserved. The Organizer is responsible for producing the event.

Notices and Customer Support

We may send service-related emails concerning enrollment, payments, receipts, unsuccessful payments, cancellation, refunds, and ticket delivery to the address you provide. You are responsible for maintaining current contact and payment information, but the absence of a reminder does not eliminate a notice required by law. If you separately consent to text messages, we may send a service-related text before a Plan ends. Text consent is optional; message and data rates may apply, and you may reply STOP to stop texts. We handle Plan information under our Privacy Policy.

Organizer and Refund Processing

The Organizer offers and provides the tickets. Payments may be processed by Afton, the Organizer, or their designated payment processors, depending on the event and payment arrangement. Afton administers Plan payments and cancellation requests. Refunds will be processed through the applicable payment account or otherwise arranged with the Organizer, ordinarily to the original payment method, and may take additional time to appear. These arrangements do not limit any refund rights under these Terms or applicable law. For Plan assistance, contact support@aftontickets.com.

General Terms

The version of these Terms and the Plan Summary accepted at enrollment govern your Plan. Changes to these Terms generally apply only to future enrollments unless you agree otherwise or applicable law requires a change. Subject to mandatory consumer-protection law, Oregon law governs these Terms, except that the agreement to arbitrate is governed by the Federal Arbitration Act. A failure to enforce a provision does not waive the right to enforce it later. The savings and severability provisions above apply except as specifically provided in the arbitration agreement below. You may contact Afton Tickets, Inc. at 5331 S Macadam Ave, Suite 348, Portland, OR 97239 or support@aftontickets.com.

Dispute Resolution; Arbitration Agreement and Class Action Waiver

Notice and informal resolution. Before starting litigation or arbitration over a claim arising out of or relating to the Plan, these Terms, payments, reserved tickets, related communications, or the parties' Plan relationship (a “Dispute”), the party asserting the Dispute must provide written notice describing the Dispute and requested relief and allow at least 30 days after receipt for an informal resolution. Notices to Afton must be mailed to Afton Tickets, Inc., Attn: Dispute Notice, 5331 S Macadam Ave, Suite 348, Portland, OR 97239; notices to you will be mailed to the address in our order records. Your notice must include your name, order number, mailing address, and contact information. On request, the parties will participate in a reasonable discussion by telephone or videoconference. Applicable limitations periods are tolled from mailing the notice until the later of 60 days after receipt or 30 days after either party ends good-faith resolution efforts. Except where prohibited by law or where expedited provisional relief is necessary, compliance with this paragraph is a condition to arbitration and may be enforced by a court.

Agreement to arbitrate. If a Dispute remains unresolved, either you or Afton may elect binding individual arbitration instead of litigation in a court of general jurisdiction. Covered Disputes include claims under contract, statute, tort, consumer-protection law, or any other legal theory, whether arising before or after the Plan ends. This agreement covers Afton, its parents, subsidiaries, affiliates, officers, employees, agents, service providers, successors, and assigns in connection with the Plan. An Organizer or other co-defendant may enforce it to the extent permitted by law. A court will decide the scope, validity, or enforceability of this arbitration agreement and whether a claim is arbitrable; the arbitrator may decide disputes concerning these Terms as a whole.

Exceptions and preserved rights. Either party may bring an individual claim in small claims court if it qualifies for that court, including a claim for $10,000 or less where the court otherwise has jurisdiction. If the claim is transferred, removed, or appealed to a court of general jurisdiction, either party may elect arbitration. Either party may seek provisional relief from a court without waiving arbitration. Nothing prevents you from contacting or complaining to a governmental agency or limits an agency's authority to seek relief. Claims already pending in court when you first accept this arbitration agreement are not covered except as otherwise agreed or permitted by law.

Administrator, rules, and fees. This arbitration agreement involves interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, when applicable, its Mass Arbitration Supplementary Rules, as modified by this agreement. Those rules are available at www.adr.org or 800-778-7879. A single neutral arbitrator who is an attorney with at least 10 years of experience or a retired judge will decide the Dispute unless the parties agree otherwise. Administrative, hearing, and arbitrator fees are allocated under AAA rules and applicable law. If you cannot reasonably afford your share after seeking an available AAA waiver, Afton will pay or reimburse that share upon a reasonable good-faith request. Each party bears its own attorney and other professional fees unless applicable law, AAA rules, or an award provides otherwise. If AAA cannot administer the matter and the parties cannot agree on a substitute, a court with jurisdiction may select another administrator or arbitrator.

Hearing and relief. Unless we agree otherwise, an in-person hearing will take place in the county of your billing address. For a claim of $10,000 or less, you may elect a decision on written submissions or a hearing by telephone, video, or in person, to the extent permitted by AAA rules. The arbitrator may award the same individual relief available in court, including statutory remedies and attorney fees when authorized by law, and will apply applicable law, limitations periods, and privileges. The arbitrator will issue a reasoned written decision. The award is binding, subject to review permitted by the Federal Arbitration Act, and may be entered as a judgment in a court with jurisdiction. An award does not determine the rights of persons who were not parties to the arbitration.

Class action and representative action waiver. YOU AND AFTON EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE ACTION OR ARBITRATION. CLAIMS MAY BE DECIDED ONLY ON AN INDIVIDUAL BASIS. The arbitrator may not preside over a class or representative proceeding or combine different persons' claims, except as the parties agree or applicable AAA mass-arbitration rules require for administering separately asserted individual claims. This waiver does not prohibit a nonwaivable claim for public injunctive relief. If a court finally determines that such relief must be decided in court, that request will be severed and individual arbitrable claims will proceed first, to the extent permitted by law.

Severability and survival. If part of this arbitration agreement is unenforceable, that part will be severed and the rest will remain effective, except that if the class or representative action waiver is finally held unenforceable as to a particular class or representative claim, this arbitration agreement will not apply to that claim, which must proceed in court. Other claims remain arbitrable to the extent permitted by law. This arbitration agreement survives cancellation or completion of the Plan, termination of these Terms, and any assignment or transfer of related contractual rights.

Right to opt out. YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT WITHOUT AFFECTING YOUR PLAN. To opt out, mail a signed written notice stating that you reject arbitration and identifying your name, mailing address, and Plan order number to Afton Tickets, Inc., Attn: Arbitration Opt Out, 5331 S Macadam Ave, Suite 348, Portland, OR 97239. Your notice must be postmarked within 30 days after you first accept these Terms. Opting out affects only you and does not affect the remaining Terms. If you opt out, any unresolved Dispute will be heard in a court with jurisdiction, subject to applicable law.